PLEASE NOTE THIS INCIDENT OCCURRED IN CALGARY BUT I WOULD LIKE TO WARN EVERYONE. PLEASE DO NOT DEAL WITH VIRGIN MOBILE FOR YOUR OWN GOOD.
Virgin Mobile (Calgary)
SUBJECT: THE PHONE WAS DISCONNECTED WITHOUT MY CONSENT THUS CLEARLY VIOLATING THE PRIVACY LAW
My number is disconnected by Virgin without my accord and threatened me to pay back the "discount" offered.
I have two phone lines with Virgin with same address. A month ago, an agent gave me a good-will credit on both phone lines $160 in total ($80 per line.) The rep called me back and confirmed that the discount has been applied to both of my accounts. Since he called me therefore, I assumed everything has been done.
Today, I spent annoying 6 hours to solve this issue. But I was told that the rep had not put the remarks on other number. I made it clear that this is Virgin's interdepartmental issue and I should not be penalized.
I got a very immoral service from Virgin and am undoubtedly manhandled by your staff (Louis, Lori, Hillary in particular by "Nash, John.") Above all, I demand an apology letter and the phone call from the person who disconnected my phone without my permission and left pre- fabricated remarks on my file thus clearly violating and breaching my privacy. In fact, he is the one who made the matter lot worse. Also I have a password on my phone (it is for a reason) but no one has confirmed it before giving out any information.
During the conversation, the person who disconnected my phone clearly stated that "I do not give a shit, if you cancel or do not cancel." In addition, he threatened me that if I cancel the phone, I will have to pay back $80 and he hung up without caring about customer. I found it so rude, even my friends were stunned by this remark.
After he hung up the phone, I called Virgin back and requested if I can speak to the manager. After 5 to 10 minutes, the manager (John) came on line and recommended me to transfer my call to Retention. While transferring, my phone was disconnected and disabled.
Since my phone was disabled, I called from Landline and spoke to Nash (ID 6051446 who calls himself a manager.) But I have not witnessed such a rude and uncourteous person in my entire life. He was very discourteous and very disrespectful. I was not feeling at ease talking to him and requested him to talk to his supervisor who turned out to be one step ahead of Nash. The manager name is John (ID 6050918.) He put me on hold for 15 minutes and told me that I initiated terminating the line. I told him that if I had endorsed it then why I should be calling him. But he was not listening and getting uncourteous and extremely rude with the passage of time. It looks like that the management of Virgin Mobiles has no awareness of "Customer Service." Due to time constraint, this will be a separate issue and will be dealt later on.
I am escalating this issue as we speak and will not let this matter slide so easily until I get "Apology Letters" and "Phone Calls from Nash,John and the person who disconnected my line without my CONSENT They all have clearly breached my privacy.
Now, it is not a question of money it is more taking responsibility and the way I was manhandled by the cartel, I will not be at ease and will exhaust all the avenues, until the justice is served. Now we are not talking about the meagre amount of $160. It has become far more than that.
PLEASE DO NOT DEAL WITH THEM. NOW I LOST THE NUMBER I HAD IT FOR 17 YEARS PLUS, THIS A VERY SHADY COMPANY AND HAVE NO CLUE ABOUT THE CUSTOMER SERVICE