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Customer Service Representative - Work from Home - 11790 - Calgary ,AB
Customer Service and Sales Representative - Work from Home!
You will be answering back-to-back calls in virtual call-center, located in the comfort of your own home! Each day, you will be resolving billing and cell phone issues, as well as up selling at the end of each call. You must ensure you take ownership and accountability for resolving the customer's problem, as well as answering each call with enthusiasm, professionalism, and energy. A sale is a key component of this job, and a metric that will be used to evaluate your daily performance.
This position will also require someone who has strong computer skills, using multiple windows to navigate through multiple systems to research information and provide the most accurate and up-to-date information.
Legitimate, work from home opportunity with a large, reputable company
Access to health benefits
Paid training to ensure our employees are successful
Saving over $5,000 per year on not having to commute
Flexibility in work schedules and true work/life balance
Up selling on every call in a consultative manner
Customize services for customers based on individual needs
Transform escalated customer inquiries into positive interactions
Speak clearly and concisely in all communications, ensuring resolution of every issue
Develop strong rapport with each caller early in the contact
Multi-task, navigating through multiple windows for answers to questions and resolution to issue
1-2 years of Call Center Experience or Customer Service experience
Sales experience an asset (retail, restaurant, etc.)
Excellent computer skills, outstanding ability to navigate multiple windows and multiple systems to research information
Self-motivated and ability to seek out the answer and think outside the box
Technically inclined, professional, and can maintain positive attitude at all times
Driven to achieve goals, and strong desire to be a top performer
If the answer to these questions is yes, then find out why Alpine Access has been the employer of choice for so many people who want to transition their career from the office to their home!
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