The Field Technician delivers support services in two specific technical disciplines.
Operates within established best practices, Standard and Expectations for each specified discipline
1. Installation support Services
Delivers Installation services offered by a global software and hardware provider
Product configuration & design
Deployment (on site and or remote)
Training and Customer Satisfaction assessments.
2. Field Support Services - Provides onsite services as required.
These services include but are not limited to
Defective hardware replacement
Physical device deployment in support of new installations
Training functions, proactive client visitations etc.